When I was growing up my mother always taught me to treat people the way I would expect to be treated. This is a good ethos to have, but does it work when you are trying to develop business relationships?
When acting as a team leader, you need to be constantly working on building strong relationships with the people around you. This is important, as when acting as a team leader not only will you need to work well with the people being led within the team, but also the people you are answering to.
The people around you need to be treated the way THEY want to be treated. They need to feel comfortable with you, like you and trust you.
So, what are some of the biggest problems when leading a team? Whenever I train a group on how to be an effective team leader, the route of all highlighted problems can always be traced back to communication.
Being a team leader is one of the most difficult job roles in any organisation; ‘Why?’ I hear you ask – well, you are the person in the middle. Not only do you need to answer to those above you, but you also need to justify their actions to those in the team you are leading.
How do you feel when you are trying to get your message across in a positive manner, but your team is not responding? How do you feel when you have been told to communicate a decision to your team member, but you know they will be unhappy with it and may put the blame on you?
One way to tackle both of the above issues is to communicate with each team member in an individual manner, so you get the most out of that person. Using DISC language can help you in this way.
Behavioural styles have been recognised since Hippocrates. In looking at how a person behaves, not their personality, we can adapt our communication skills to get the best results from them. Communicating better as a team leader will not only help you to be more efficient, but by understanding the behavioural styles of each team member you will be able to work with them more effectively and get more out of them. This will motivate them to achieve more in their job role.
Being a great team leader stems from understanding people. When you know more about people, communicate better with them, set goals to help them achieve more and work with them in a more efficient way, you will be a successful team leader.