Its Not too Late to Set Goals for 2017

How are you going with setting your goals for 2017? “But it’s only November!” I hear you say. Last year I fell into the trap of not thinking about my goals until January. I’d set myself short-term goals, but hadn’t thought about my vision and exact goals until January. I should have started thinking about them in November so that I was ready to hit the ground running from January.


What are the benefits of setting your goals now? The biggest benefit is that you can visualise your year ahead. Think about painting a picture. What do you want to achieve in your year? What are your dreams? Think about your personal life as well as your business. Think about your health as well as your family. Think about your finances too. They all interrelate and effect one another.


An activity I do with my children and husband every December is to create a vision board. We get a large piece of paper each and draw a big mindmap with pictures and lots of colours. We then laminate it and use this as our placemats for the dinner table throughout the year so we’re reminded of our vision and goals. It is not only a great exercise to help each of us focus, but it also helps us communicate what each other is thinking. I remember my biggest dream when I was younger was to go travelling. If I had communicated this better to my mother I wouldn’t have upset her when I told her I wanted to ‘fly from the nest’. It is an amazing way to fully understand what your children and partner are all thinking.


To find out more about how to create a vision, set goals in 2017, I can come and coach your team in a safe, comfortable environment that is conducive for learning.



Have Vision, Set Goals and Change Lives......

This year, I have based my year around a YouTube video that I watched in January on Sir Nicolas Winton. I’d heard about him before but I hadn’t put what he did into context. Recently, we were fortunate enough to have a lovely lady from the Czech Republic stay with us and we realised that friends of ours would not be here today if it wasn’t for Sir Nicolas Winton. I looked into more detail about what he had done and realised how much a simple goal of his effected so many people’s lives. In one of the YouTube video’s I watched the reporter asked, “do you realise you now have 50,000 grandchildren from the 669 children you saved?” he humbly said, “What a responsibility.”


The goals we set in our life can effect so many people. I decided that my goals for 2016 were going to be goals based around helping people build relationships in their businesses and in effect could change their life. My biggest aim was to get into more businesses and organisations and work with them to build relationships so they could achieve their vision.


If you set realistic goals that relate to your dream, you will be changing lives. My dream is that people in life understand each other more, thus working more effectively with each other and building deeper relationships so they can be successful, more efficient and have fun.


Let’s start now. If you start to think about the goals you want to achieve in 2017 then you’re one step closer to fulfilling your dream. The most important thing to remember when setting goals is to make sure you achieve them. It’s no use coming back a year later and feeling like you’ve been defeated. Set your goals from the heart and you will strive more to achieve them.


To find out more about how to create a vision, set goals and change lives I can come and coach your team in a safe, comfortable environment that is conducive for learning.



The most important part of communication is about hearing what is NOT being said.



As a child, when arguing with one of my siblings, in an attempt to resolve things my mother would ask, what was said? This frustrated me because it wasnt just the words being communicated that caused the argument, it was the gestures and the tone of voice.


Communication involves much more than just words, so in order to understand the full message we have to look deeper at the gestures and tone of voice as well. As a result, building rapport is essential and enables us to fully connect and understand what the other person is saying. It is much more difficult to portray the true meaning of conversation if we are not actually in the conversation ourself.


Hearing is an ability, but listening is a skill, and listening is more than just listening to the words, it is listening to the meaning as well. Often the meaning is underlined about what is NOT being said and so we need to take into account more than just words and look at the whole communication to fully interpret the true meaning.


When my husband asks me whats wrong? I respond to him nothing. This can be interpreted in many different ways depending on body language and tone. When listening and communicating we have to look deeper than nothing and look at the whole meaning, particularly about what is NOT being said. By asking more questions, we can get to the true meaning. So next time a friend, colleague or your partner responds to you with nothing, try to clarify what the real meaning is.


 Once you truly know about people, you will succeed at work and in life. To find out more about how to build relationships both personally and professionally to build your business, I can come and coach your team in a safe, comfortable environment that is conducive for learning.



Personal vs Professional. To be successful in medicine you must be both.

When I was first in the workplace, I had a very stern boss who never opened up and never told me about her personal life. I felt disconnected with her. I felt like she wasn’t a human being. She was also like that with everyone she dealt with, never really connecting with them.


What I have learnt over the years is that you can be professional as well as being a human being. It does not take from your credibility to let your personal side in. There is a very fine line of how to do this, and this is a technique where you communicate with your colleagues and patients, letting them know you are human and you also let them know you are there to get the job done, to achieve results and to be efficient.


This all leads to you building a relationship, so the people around you get to know the real you. They get to understand not just what you do but also why you do it. Here are three of my top tips on how you can be personal and also be professional at the same time:

  • Let your colleagues and patients know why you are so passionate about what you do. What your vision is. Why you work so hard.

  • Ask your patients and colleagues what they are trying to achieve. This will apply in consultations as well as in work situations

  • Listen to your colleagues and patients if they have a problem. Really listen, not just to what they are saying, also how they are reacting throughout the conversation


 “Once you truly know about people, you will succeed at work and in life.”

To find out more about how to build relationships more both personally and professionally, I can come and coach your team in a safe, comfortable environment that is conducive for learning.

How to Instantly Recognise and Adapt to Your Patients’ and Colleagues’ Behavioural Styles

When I was growing up, my mother always taught me to treat others the way I expect to be treated. This is a good ethic to have, but how can it be used when trying to develop relationships?

When you are at work and engaging with patients or colleagues, understanding how to communicate with them will enable you to create stronger relationships. Ultimately, people need to be treated well, feel comfortable around you, like and trust you.

For busy professionals, this connection needs to be made as soon as possible. The word ‘instantly’ is very direct, but for you to be able to quickly engage with a person you need to recognise their behavioural style from the moment you meet them.

However, this is not an exact method; but there are a few things to take note of to help you “guess” their behavioural style. Looking at the following will help:

  • What they are wearing
  • Their movements and pace
  • The language they use
  • The car they drive
  • The way they shake your hand

Taking note of the above entails more than simply being perceptive; understanding these points will help you communicate better with patients and colleagues from the word go, helping you to achieve better outcomes.

For example, let’s talk about Billy. Say you have worked with Billy for five years and yet you still struggle to connect with him. Maybe he frustrates you as he is not interested in the patient as a person and is only concerned with the diagnosis. Perhaps Billy asks too many questions, takes a long time to make decisions, or works so slowly that he is always behind schedule. It is not Billy’s personality that is frustrating you; it is his behaviour.

If you understood why he behaves this way, there’s no doubt he would be a lot more tolerable. By building a stronger relationship with Billy and understanding how he communicates you’ll be able to work more efficiently with him.

“Once you truly know about people, you will succeed at work and in life.” To find out more about how to successfully relate to your patients, colleagues and even friends and family, I can come and coach your team in a safe, comfortable environment that is conducive for learning.


What are Behavioural Styles, and How Can They Fix the Doctor-Patient Relationship?

Have you ever paid a visit to the doctor, only to feel a huge sense of disappointment when they fail to connect with you, or everything they say irritates you? Sometimes it can feel as if they have no idea of how to build a positive relationship with you.

On the other hand, Doctors: have you ever had a patient who comes in and you simply don’t know how to relate to them? Perhaps you just don’t ‘get’ them, or they seem to rub you up the wrong way?

If that sounds familiar, don’t worry – you are not alone. It’s human nature to click with some people straight away, and others not so much; as they say, we are the way we are. But what if you could do something about that? Wouldn’t it be great if you were able to…

  1. Click with people from the word ‘go’?
  2. Find a connection with someone as soon as you start talking to them?
  3. Understand why people do certain things, and find a way to relate to them regardless of their actions or behaviours?

It’s important to remember not to take things too personally – it is an individual’s behaviour that we respond to, not their personality as such.

Let’s take John, for example. He comes into the surgery and begins going into great detail about his ailments, explaining every minute thing that has happened. As a professional doctor, you would of course like to listen to every detail; but you’re also aware that you only have a five-minute consultation and are already falling behind.

What do you say? How do you act? What we have to understand is that this is John – he is like this with everyone he meets and in everything he does. There is no use getting frustrated, because this is just his behavioural style. What we can do, however, is adjust our own behaviour to accommodate John and provide him with the best possible service.

First of all, you need totell your receptionist to note on the CRM that when John books in, he should be booked for a double appointment. The next thing you need to do is take a deep breath, be patient and ask John the right questions so that he doesn’t ramble on for too long. By understanding his behavioural style, how to communicate with him and the best words to use, you are going to make your life much, much easier.

“Once you truly know about people, you will succeed at work and in life.” To find out more about how to successfully relate to your patients, colleagues, and even friends and family, I can come and coach your team in a safe, comfortable environment that is conducive for learning.


Why There Can Be Disconnect When Doctors Talk to Patients?

When I was growing up, my mother always taught me to treat people the way I would expect to be treated. This is a good ethos to have, but does it work when you are trying to develop relationships?

As a doctor, you need to be constantly working on building relationships with the people around you. This includes your colleagues as well as your patients. Today, we are going to look at building relationships with your patients.

Patients need to feel comfortable with you as their doctor; they need to like you and trust you, and in order to create this you need to treat them the way THEY want to be treated.

So what are some of the biggest problems doctors face when communicating with patients? I grew up with a father who was a doctor, and he often said his biggest problem was trying to explain medical information to patients who often misunderstood.

Understanding behaviour styles, however, can help your communication with patients. Individual behavioural styles can be easily recognised in a first meeting; it includes simple things like a patient’s pace, what they wear, how they talk, how they move their hands and the specific words they use.

But before considering the behavioural styles of patients, you first need to evaluate yourself. Think about how you dress, whether you’re a fast-paced person, how you shake someone’s hand when you first meet them…

If you find yourself disheartened by unresponsive patients, or patients unhappy with your delivery of specific information, then it may be time to start communicating with each patient in an individual way so you get the most out of the conversation. Using DISC language can help with this.

The concept of behavioural styles has been around since Hippocrates. In looking at how a person behaves, not their personality, we can adjust our own behaviour to communicate in a better way – one they can connect with and understand. Communicating better with your patients will help you to be more efficient, and by understanding the behavioural styles of each individual you will be able to discuss their health with them more easily. Both doctor and patient will get more from the conversation, and ultimately the patient will be motivated to listen to you properly and fully understand their problem.

The key to successful communication with patients stems from having an understanding of people. When you know more about a person, you can communicate more efficiently with them, and as a result you will become more successful as a doctor.