When I was growing up, my mother always taught me to treat others the way I expect to be treated. This is a good ethic to have, but how can it be used when trying to develop relationships?
When you are at work and engaging with patients or colleagues, understanding how to communicate with them will enable you to create stronger relationships. Ultimately, people need to be treated well, feel comfortable around you, like and trust you.
For busy professionals, this connection needs to be made as soon as possible. The word ‘instantly’ is very direct, but for you to be able to quickly engage with a person you need to recognise their behavioural style from the moment you meet them.
However, this is not an exact method; but there are a few things to take note of to help you “guess” their behavioural style. Looking at the following will help:
- What they are wearing
- Their movements and pace
- The language they use
- The car they drive
- The way they shake your hand
Taking note of the above entails more than simply being perceptive; understanding these points will help you communicate better with patients and colleagues from the word go, helping you to achieve better outcomes.
For example, let’s talk about Billy. Say you have worked with Billy for five years and yet you still struggle to connect with him. Maybe he frustrates you as he is not interested in the patient as a person and is only concerned with the diagnosis. Perhaps Billy asks too many questions, takes a long time to make decisions, or works so slowly that he is always behind schedule. It is not Billy’s personality that is frustrating you; it is his behaviour.
If you understood why he behaves this way, there’s no doubt he would be a lot more tolerable. By building a stronger relationship with Billy and understanding how he communicates you’ll be able to work more efficiently with him.
“Once you truly know about people, you will succeed at work and in life.” To find out more about how to successfully relate to your patients, colleagues and even friends and family, I can come and coach your team in a safe, comfortable environment that is conducive for learning.