Privacy Policy

At Nova Associates, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit the website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to clare@novaassociates.co.uk

 

Who are we?

We are Nova Associates Training and Coaching Ltd (known as Nova Associates), a training and coaching company. Working with corporates and sole traders. Nova Associates is a Private Limited Company. The registered address is 45 Court Farm Rd, Longwell Green Bristol BS30 6AD.

 

How do we collect information from you?

Information about you may be collected from workshops, networking and training events, business cards, registering for our monthly newsletter, visiting our website or contacting us about our services. We also use social media platforms to connect with you. 

 

What type of information is collected from you?

The personal information we collect might include your name, email address, telephone number and address.

 

How is your information used?

We process your data under the ‘Legitimate Interest’ basis of the General Data Protection Regulation.  By interacting with our website and company, we believe you may be interested in our services.  We also believe the content we will be sending you, will be helpful for your business success.

 

We may use your information to;

  • send you our monthly newsletter if the content is going to be relevant to you; Each email will include a simple unsubscribe link for you to opt out if you wish.
  • carry out our obligations arising from any contracts entered into by you and us;
  • use re-marketing across trusted websites, including Google Ads;
  • use your details to target relevant ads to you on social media channels, including; Facebook, Twitter and LinkedIn;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you.

 

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. If you unsubscribe from our newsletter we may retain your data on a suppression list to ensure you do not receive future email communications.

 

Who has access to your information?

We will not sell or rent your information to third parties.

 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers (such as Campaign Monitor), agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Nova Associates network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable services. When you enquire about or purchase one or more of these services, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. For our email marketing campaigns we use Campaign Monitor and MailChimp.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can use the unsubscribe link in each email communication or contact us to be removed.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or we believe that there is a legitimate interest. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: clare@novaassociates.co.uk or telephone on 07960 559 593.

 

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: clare@novaassociates.co.uk, or alternatively, you can telephone 07960 559 593.

You have the right to ask for a copy of the information Nova Associates hold about you.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018