When I was growing up, my mother always taught me to treat others the way I expect to be treated. This is a good ethic to have, but how can it be used when trying to develop relationships?
When you are at work and engaging with clients, candidates or colleagues, understanding how to communicate with them will enable you to create stronger relationships. Ultimately, people need to be treated well, feel comfortable around you, like and trust you.
For busy professionals, this connection needs to be made as soon as possible. The word ‘instantly’ is very direct, but for you to be able to quickly engage with a person you need to recognise their behavioural style from the moment you meet them.
There is not an exact method; but there are a few things to take note of to help you “guess” their behavioural style. Looking at the following will help:
- What they are wearing
- Their movements and pace
- The language they use
- The car they drive
- The way they shake your hand
Taking note of the above entails more than simply being perceptive; understanding these points will help you communicate better with clients, candidates and colleagues from the word go, helping you to achieve better outcomes.
For example, let’s talk about Billy. Say you have worked with Billy for five years and yet you still struggle to connect with him. Maybe he frustrates you as he is not interested in the client’s and candidate’s needs, he is just interested in getting a result and being the ‘top biller’. Billy treats every candidate as a number. He wants results and he wants them fast. He doesn’t care who he rubs up the wrong way. This will work for the short term, but does not mean clients and candidates will have a long term relationship with him. It is not Billy’s personality that is getting at you, it is his behaviour.
If you understood why he behaves this way, there’s no doubt he would be a lot more tolerable. By building a stronger relationship with Billy and understanding how he communicates you’ll be able to work more efficiently with him.
“Once you truly know about people, you will succeed at work and in life.” To find out more about how to successfully relate to your clients, candidates, colleagues and even friends and family, I can come and coach your team in a safe, comfortable environment that is conducive for learning.
The last workshop was a huge success; attendees left stating it was insightful and practical for every aspect of the workplace, as well as for their personal lives.