As a child, when arguing with one of my siblings, in an attempt to resolve things my mother would ask, “what was said?” This frustrated me because it wasn’t just the words being communicated that caused the argument, it was the gestures and the tone of voice.
Communication involves much more than just words, so in order to understand the full message we have to look deeper at the gestures and tone of voice as well. As a result, building rapport is essential and enables us to fully connect and understand what the other person is saying. It is much more difficult to portray the true meaning of conversation if we are not actually in the conversation ourself.
Hearing is an ability, but listening is a skill, and listening is more than just listening to the words, it is listening to the meaning as well. Often the meaning is underlined about what is NOT being said and so we need to take into account more than just words and look at the whole communication to fully interpret the true meaning.
When my husband asks me “what’s wrong?” I respond to him “nothing”. This can be interpreted in many different ways depending on body language and tone. When listening and communicating we have to look deeper than “nothing” and look at the whole meaning, particularly about what is NOT being said. By asking more questions, we can get to the true meaning. So next time a friend, colleague or your partner responds to you with “nothing,” try to clarify what the real meaning is.
“Once you truly know about people, you will succeed at work and in life.” To find out more about how to build relationships both personally and professionally to build your business, I can come and coach your team in a safe, comfortable environment that is conducive for learning.