I was half way through a process of reconnecting with old clients after a website relaunch when I attended Clare’s behavioural styles workshop. I’d been struggling to know how to approach each individual, but using the skills I learned during the morning’s interactive session I was able to make a pretty accurate guess as to each client’s behavioural style. As a result, I could predict how they would prefer to be contacted and communicated with. Knowing how to treat each of them as they wanted to be treated - rather than how I would want to be treated - meant I had much more fruitful conversations and email exchanges. I highly recommend joining Clare for her next workshop so that you can understand yourself, your potential clients, suppliers and colleagues better, and be more confident and successful in your dealings with them all.
Having used Nova Associates on a number of occasions to develop staff, I have no hesitation in recommending the service Clare Davis provides. Clare has been flexible in providing training/coaching for Quality Solicitors Burroughs Day, using the knowledge of the firm she has taken time to tailor her material to our needs. In addition to providing pre course work and communicating with delegates directly, Clare has also ensured that objectives were achieved and individuals developed by assisting delegates with formulating personal actions plans and contacting delegates following workshops/one to one sessions by sending post course emails and following up by telephone where appropriate.
‘After Clare coached me on Behavioural Styles I have used the knowledge to think about and change the way I communicate, also the style of the person I am communicating with, and I feel I have been building relationships between me and my colleagues. I can categorically say that behaviour does breed behaviour…. If I send a pleasant friendly email, or speak in a calm friendly manner, that’s what I get in return!! Even socially outside of work, I find myself thinking “how would Clare want me to respond?” before I write that email, or speak to someone. Thank you for making it so easy to follow!
We have worked with Clare more than once and on each occasion she has delivered effective, compelling and insightful training to a variety of different groups. She has an excellent grasp of how to compile and convey the most important points and her wealth of experience is always evident. Clare is clearly able to understand the brief and create the most appropriate technical and commercial proposal. The feedback from participants has always been very high. I would have no hesitation in recommending Clare and plan to work with her again in the future.
I have been extremely impressed by the level of preparation and professionalism applied by Clare throughout this process. We have looked to supplement our training support recently and tried several different providers. Clare was without a doubt the highest calibre of trainer we have recently engaged and I will not hesitate to work with her again. Furthermore, I am more than happy to recommend Nova’s services to anyone else who is looking to engage with them.The delegates that recently attended the session on ‘Effective Communication with a Management Role’ stated how impressed they were by the material presented and how the session covered all of their objectives and more, that they enjoyed the session and could definitely take a lot from it.I look forward to working with Nova Associates again in the near future.
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